Privacy Policy

This policy explains what the Ravens website and the Raven-chan Discord bot store, why, and how you can have it removed. We keep the data footprint small and never sell it.

What we collect

We only store what the features you use actually need:

• Discord identifiers: your Discord user ID (and, for staff features, server roles) so the bot can recognise you, apply permissions, and attribute your submissions.
• Linked AQW characters: if you use the character or verification commands, the in-game names you link to your Discord account.
• Bot activity data: economy balances, Pokémon and game progression, and similar state tied to your Discord ID so those features can persist between sessions.
• Member submissions: renders and memories you submit through the bot, together with your display name for attribution, shown publicly on the site once approved by staff.
• Staff sign-in: if you are a staff member, we use Discord OAuth to verify your identity for the moderation area; we store a short-lived session and a minimal audit log of moderation actions.
• Bug reports: anything you type into the report form, which is filed as a private issue on our own code server, code.openaqw.com.
• Patreon link: if you choose to connect a Patreon account, we store your Patreon user ID alongside your Discord ID, together with your current pledge amount and its status, so supporter perks and per-server premium can be granted automatically and kept in sync. All payment is handled entirely by Patreon on their platform. We never see or store card numbers, billing addresses, or any other payment details.

We do not ask for or store passwords, email addresses, payment details, or your AQW account credentials.

Counting visits, commands and errors

We count visits with Umami and collect error reports with GlitchTip. Both are open-source tools we run ourselves, at analytics.openaqw.com and health.openaqw.com. Both scripts are served from this site, and neither sets a cookie.

For each page you open, Umami records:

• the page's address without anything after a question mark or #, such as /wiki;
• the page that linked you here, also without anything after a question mark;
• the page's title, your browser, operating system, kind of device, screen size and language;
• the country you are visiting from, and sometimes the region and city.

Your internet address is shortened before it leaves this site, by blanking its last part. Umami uses the shortened address only to work out where you are visiting from and, with your browser's description, to tell one visitor from another. It stores neither. If your browser sends Do Not Track or Global Privacy Control, nothing is counted.

When a page or the server runs into an error, a report goes to GlitchTip so we can fix it. A report holds the error message, the place in the site's code where it happened, the page's address (again without anything after a question mark) and your browser's description. Your internet address is not sent. Reports are deleted after 90 days.

Raven-chan and its sister bots, Omni-chan and AQWired, count the commands they run with Umami too. For each command they record the command's name, whether it was used in a server or a direct message, whether it worked, how long it took, which bot ran it and, for slash commands and menus, the language your Discord app is set to. They don't record which server it was used in. In place of your Discord ID they send a code that changes every day, so Umami can count how many people used a command without knowing who they were.

When a command fails or one of the bots runs into an error, a report goes to GlitchTip. It holds the error message, the place in the bot's code where it happened and the command's name. Discord IDs, tokens and passwords are removed before it is sent, and these reports are also deleted after 90 days.

How we use it

• To run the bot's commands and remember your progress.
• To display approved community submissions on the site.
• To operate the staff moderation tools and keep an accountability log.
• To fix bugs and keep the service running.

We do not sell your data, run advertising on it, or share it with third parties except the infrastructure needed to run the service (for example, Discord itself and Patreon for supporter subscriptions if you link one).

How long we keep it

Feature data is kept while your account is active in the community. Approved submissions remain public until you or staff remove them. Sign-in sessions are short-lived. Error reports are deleted after 90 days. You can ask us to delete your data at any time.

Removing your data

You can ask us to remove the data tied to your Discord account at any time: linked characters, bot activity data, and your submissions. A Patreon link can likewise be removed on request; cancelling your pledge on Patreon already ends any premium it granted.

The simplest way to reach the team, including for any data request described above, is the Ravens Discord. Open a ticket or message a staff member and we'll help.

Children

The service follows Discord's Terms of Service, which require users to meet Discord's minimum age. It is not directed at children below that age.

Changes

If we make a meaningful change to this policy we'll update the date above and announce it in the Ravens Discord.

This policy is written in plain language for a community project and is not legal advice.